PayLink is a convenient and affordable mobile commerce platform that allows customers to place online orders, take-out orders, curbside pickup orders, and even dine-in orders. It allows wait-staff to take orders tableside and immediately fire them to the kitchen or bar. It brings customers the convenience of saving time and skipping the wait-line by placing their order before arriving, whether it's for pick up or for dine-in. Customers are able to conveniently add more items to their table-order, split their check, add gratuity, and pay without needing to wait on staff to bring the guest check. Wait-staff gets notified every time a customer adds items to their order as well as when payments are made. Approval notifications are also sent to the wait-staff when alcoholic drinks are ordered. Once the customer has placed their order, the additional items are immediately fired to the kitchen.
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PayLink allows your wait-staff to provide a great guest experience with tableside ordering. Take orders tableside or wherever your customers are located while improving the productivity of the servers as well as the customer experience. So, whether you run a quick-service restaurant, operate a food truck, or serve drinks by a hotel pool or in a casino, PayLink has you covered.Instead of handwritten notes, servers enter orders directly on PayLink™, and the orders are wirelessly transmitted to the kitchen. No need to waste time entering an order into the system after writing it down. No orders are lost, and the risk for mistakes is significantly reduced. Your customers will be pleased with faster service and you will turn more tables throughout the day.
Menu management makes it is easy to edit, add, and update your items, modifiers, and categories on your menu.Make the ordering process a breeze by making sure your customer can easily modify their orders to their exact liking and add special instructions to each item they order (easy on the mayo please!).Upsell by presenting an inviting menu with images. Customize and promote your brand by uploading your logo, adding your color scheme, and even by adding a background image. Your changes update immediately on your ordering site.
The checkout process is simple and does not require your customers to download an app to place an order. The pickup process is convenient. It allows customers to choose a pick-up time and pick-up method. The Curbside Pickup option simplifies the pickup process for employees and minimizes order delivery errors. Once the order has been placed, the customer receives a text message with a link to their receipt. Once the customer arrives, they will notify you by clicking the link they received and tapping I'm Here. Merchants can customize their curbside pickup instructions to better suit their unique needs. Instructions appear on the order confirmation page and in the SMS text message receipt set to the customer. Once the customer has arrived, they can also enter a description of their vehicle or some other way to be identified for their curbside pickup order.
Customers have the ability to add gratuity when they checkout. Tipping servers while checking out is an easy process handled directly from the convenience of your customers' smartphones. Let customers take charge of their own orders, modify, add more items, and pay when they're ready. Alleviating some work duties for staff allows servers to focus on providing attentive customer service and concentrate on waiting their assigned table area.
Customers can now rate their experience directly from their digital receipt. Hear feedback directly from your customers and respond to feedback in real-time to avoid negative online reviews and achieve positive outcomes. With guest rating feedback, you can monitor your staff's performance.
Set up a custom loyalty program that will keep your customers engaged and coming back. With built-in loyalty, customers automatically earn points when they make purchases. The built-in loyalty program automatically rewards guests and lets customers track points towards their next reward. The promotions program markets directly to customers with special offers and discounts, which are accessed directly through their electronic receipt. Paylink also includes other valuable features like the ability for merchants to add coupon codes to loyal customers. The promotions program can also advertise your happy hour deals and times.