Find quick answers to your questions below...
Order Status
What is my order status? / How do I track my order?
My order never arrived.
An item is missing from my order.
How long does it take for my order to ship?
When will my backorder arrive?
My Account
How do I contact you?
How do I create an account?
How do I edit my account information?
I forgot my password.
How do I become a PAF Member?
Is there special discounts for locals?
Shipping and Returns
How do I change/update my shipping address?
How much is my shipping?
The order/items I received are incorrect.
What is the return policy?
International Shipping
Do you ship to my country?
If shipping to my country is unavailable, can I provide my own shipping?
Guarantees
Low Price Guarantee
JaimePOS Honesty Promise
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
How do I edit or delete a credit/debit card?
I need a copy of my receipt/invoice.
How do I change my billing address?
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I change quantities or cancel an item in my order?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
QRG's (Quick Reference Guides)
Dejavoo Z11 Terminal QRG
Dejavoo Z8 Terminal QRG
FD130 Terminal QRG
FD150 Terminal QRG
PAXD210 Terminal QRG
Poynt Smart Terminal QRG
VL100/110 Terminal QRG
PAXs80 Terminal QRG
Quickbooks 2018 User Guide
Additional Support
How do I properly clean my touch screen?
JaimePOS Forms
Aplicacion Preliminar Mercantil
Merchant Preliminary Application
Notice of Service Agreement Cancellation (SaaS, POSA, TAF, App Subscription)
PAF (Payment Authorization Form)
Merchant Processing
JaimePOS Honesty Promise
Which card types should I take?