Find quick answers to your questions below...

Order Status • What is my order status? / How do I track my order? • My order never arrived. • An item is missing from my order. • How long does it take for my order to ship? • When will my backorder arrive? My Account • How do I contact you? • How do I create an account? • How do I edit my account information? • I forgot my password. • How do I become a PAF Member? • Is there special discounts for locals? Shipping and Returns • How do I change/update my shipping address? • How much is my shipping? • The order/items I received are incorrect. • What is the return policy? International Shipping • Do you ship to my country? • If shipping to my country is unavailable, can I provide my own shipping? Guarantees • JaimePOS Honesty Promise • Privacy Policy • Security Pricing and Billing • Do I have to pay sales tax? • I have a question on my charges. • How do I edit or delete a credit/debit card? • I need a copy of my receipt/invoice. • How do I change my billing address? • When will my credit appear on my account? • When will my credit card be charged?

Buyer's Guide • How do I change quantities or cancel an item in my order? • How do I find my product? • How do I navigate the site? • How do I use a coupon? QRG's (Quick Reference Guides) • Dejavoo Z11 Terminal QRG • Dejavoo Z8 Terminal QRG • FD130 Terminal QRG • FD150 Terminal QRG • PAXD210 Terminal QRG • Poynt Smart Terminal QRG • VL100/110 Terminal QRG • PAXs80 Terminal QRG • Quickbooks 2018 User Guide Additional Support • How do I properly clean my touch screen? JaimePOS Forms • Aplicacion Preliminar Mercantil • Merchant Preliminary Application • Notice of Service Agreement Cancellation (SaaS, POSA, TAF, App Subscription) • PAF (Payment Authorization Form) Merchant Processing • JaimePOS Honesty Promise • Which card types should I take? • JaimePOS Trusted ISO/Processor List